Customer Support Associate

Job description: Provide technical support to customers via email, chat, and calls Understand customer issues and troubleshoot software/product-related problems Assist customers with product setup, configuration, and usage Log, track, and follow up on support tickets until resolution Coordinate with development and QA teams for complex technical issues Maintain documentation, FAQs, and knowledge base articles Ensure adherence to SLA and response timelines Provide product demos or walkthroughs when required Good communication skill in english. Job Types: Full-time, fresher Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Work Location: In person