Outlet in-charge

OUTLET MANAGEMENT  Oversee the opening and closing of the outlet.  Ensure all bakery products are fresh, well-stocked, and displayed attractively.  Monitor and maintain outlet cleanliness and hygiene.  Ensure all equipment and systems are functioning properly.  Initiate steps to reduce damages and returns from outlets and submit variance analysis reports to management periodically.  Ensure that outlets are in clean and tidy condition and all infrastructure and amenities are fully functional at all times. SALES AND CUSTOMER SERVICE  Ensure excellent customer service and address customer concerns efficiently.  Maintain product display and ensure an attractive and hygienic presentation  Promote new products and seasonal offerings to boost sales.  Monitor sales performance and implement strategies to achieve sales targets.  Make it easier for customers to provide feedback to our Management Team.  Build and maintain good relationships with regular customers.  Introduce loyalty programs or promotions to retain customers. TEAM MANAGEMENT AND TRAINING  Reconfirm that the outlet manpower is well trained and engaged on the job and our brand name is represented positively in the marketplace.  Ensure that all staff come for work and leave work on time (that shift timings are strictly followed)  Prepare a duty roaster for every week (including off days, leave and shift timings) and display for all staff to see every Saturday.  Train and guide employees on service standards and hygiene practices.  Resolve any staff conflicts and ensure teamwork.  Conduct daily briefing and maintain records for all meetings held and ensure all staff are in complete uniform. MARKETING  Plan and execute promotional programs like weekend offer, special days, anniversaries. Etc.  Ensure that all our social media handles are alive and creating a positive buzz in the market place.  Coordinate with our digital marketing partners and other external vendors and agencies.  Ensure that appropriate point-of-sale creatives and postures are displayed across all our outlets.  Plan and execute customized activities for providing timely information about our offers and schemes to our customer. INVENTORY AND STOCK MANAGEMENT  Maintain adequate stock levels of bakery products and raw materials.  Coordinate with suppliers and the production team for stock replenishment.  Minimize wastage by monitoring product demand and shelf life.  Ensure accurate stock records and timely inventory reporting. HYGIENE & SAFETY COMPLIANCE  Ensure the outlet follows all food safety and hygiene standards.  Conduct routine checks on cleanliness and sanitation.  Train staff on health and safety guidelines. STORE MAINTENANCE AND ISSUE RESOLUTION  Ensure the outlet is well-maintained and equipment is in good working condition.  Report any technical or operational issues to management.  Ensure timely repairs and maintenance when needed. REPORTING  Maintain a systematic and structured reporting & and review mechanism among all levels of hierarchy in the organization  Communicate any issues, challenges, or opportunities to the higher management team.  Implement company policies and ensure compliance with operational procedures. URGENT HIRING CALL 6282900400 Job Type: Full-time Pay: ₹15,000.00 - ₹23,000.00 per month Benefits: • Food provided • Provident Fund Ability to commute/relocate: • Thirumala, Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Experience: • management: 1 year (Preferred) Work Location: In person