Key Responsibilities: 

• Must have solid understanding of the application and provide support on issue by troubleshooting the data in SQL Server, ensuring timely and accurate resolution. 

• Analyse the browser App Insight Logs, network logs, console errors, APIs response to troubleshoot the issue. 

• Work with internal development teams to investigate and resolve bugs and issues. 

• Collaborate with cross-functional teams (such as Application Support, DevOps, and Development) to provide seamless integration and troubleshooting support. 

• Act as the primary escalation point for critical incidents, ensuring fast response times and comprehensive solutions. 

• Support application-related issues and participate in development or testing fixes and patches. 

• Document issues, resolutions, and best practices to improve future troubleshooting. 

• Keep track of and manage issues through the ticketing system to ensure SLAs are met. 

Key Skills: 

• Strong expertise in SQL Queries. 

• Proven experience in troubleshooting complex database issues in a production environment. 

• Strong knowledge of Network Logs, Console Errors and Error Log verification in browser. 

• Knowledge on Application Insights to check the logs and troubleshoot the issue. 

• Experience with DotNet Core is highly desirable to debug the code and fix the bugs. 

• Strong communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders. 

• Strong knowledge of application support processes and tools. 

• Experience in handling high-priority incidents and managing critical support cases.