Responsibilities

• Handle inbound and outbound customer calls professionally and empathetically.

• Address customer inquiries, complaints, and requests in a timely manner.

• Document customer interactions and maintain accurate records in the system.

• Provide information about products and services, assisting customers in making informed decisions.

• Follow-up with customers to ensure their issues are resolved and satisfaction is achieved.

• Collaborate with team members and other departments to streamline processes and share customer feedback.

• Meet and exceed performance metrics and targets set by the management.

Requirements

• Proven experience in customer service or a similar telecalling role.

• Excellent verbal communication skills with a clear and friendly phone presence.

• Strong problem-solving abilities and a positive attitude towards challenges.

• Familiarity with customer support software and databases is a plus.

• Ability to multitask and manage time effectively in a fast-paced environment.

• High school diploma or equivalent; additional qualifications in a related field are a plus.

• A strong desire to help customers and the ability to build rapport quickly.