About the Role 

We are looking for a Customer Support Specialist with hands-on experience in Invoice Extraction, Invoice Processing, and Document Data Annotation. The ideal candidate will have a background in working with structured/unstructured documents, data extraction tools, and providing customer support in finance or operations-related processes. 

Key Responsibilities 

• Handle customer queries related to invoice extraction and processing with accuracy and clarity. 

• Support clients in resolving issues related to document processing workflows. 

• Review, validate, and annotate data extracted from invoices and other documents. 

• Ensure high accuracy in document-based data processing while meeting turnaround times. 

• Collaborate with technical teams to escalate complex cases and provide feedback for process improvement. 

• Maintain detailed logs of customer interactions, issues, and resolutions. 

Required Skills & Experience 

• Mandatory: Prior experience in Invoice Extraction / Invoice Processing. 

• Experience in Data Extraction from Documents or as a Data Annotator for Documents. 

• Strong understanding of OCR tools, invoice formats, and document workflows. 

• Good communication skills (written & verbal) to interact with clients effectively. 

• Attention to detail and ability to work with large volumes of data. 

• Familiarity with support ticketing tools (Zendesk, Freshdesk, etc.) is a plus. 

Qualifications 

• Bachelor’s degree in Finance, Accounting, Computer Science, or a related field. 

• 1–4 years of relevant experience in customer support + document data processing. 

What We Offer 

• Opportunity to work in a fast-growing, tech-driven environment. 

• Exposure to real-world document processing and automation solutions. 

• Career growth with cross-functional learning opportunities.