About the Role:
We are seeking an experienced and proactive L3 Support Engineer to join our team. The ideal candidate will have a strong understanding of SQL databases, complex queries, and troubleshooting in a production environment. Familiarity with .NET Core is a plus. You will be responsible for L3 Support, diagnosing and resolving complex issues, and providing high-level support for mission-critical systems.

Key Responsibilities:
· Must have solid understanding of the application and provide support on issue by troubleshooting the data in SQL Server, ensuring timely and accurate resolution.

· Analyse the browser App Insight Logs, network logs, console errors, APIs response to troubleshoot the issue.

· Work with internal development teams to investigate and resolve bugs and issues.

· Collaborate with cross-functional teams (such as Application Support, DevOps, and Development) to provide seamless integration and troubleshooting support.

· Act as the primary escalation point for critical incidents, ensuring fast response times and comprehensive solutions.

· Support application-related issues and participate in development or testing fixes and patches.

· Document issues, resolutions, and best practices to improve future troubleshooting.

· Keep track of and manage issues through the ticketing system to ensure SLAs are met.

Key Skills:

· Strong expertise in SQL Queries.

· Proven experience in troubleshooting complex database issues in a production environment.

· Strong knowledge of Network Logs, Console Errors and Error Log verification in browser.

· Knowledge on Application Insights to check the logs and troubleshoot the issue.

· Experience with DotNet Core is highly desirable to debug the code and fix the bugs.

· Strong communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders.

· Strong knowledge of application support processes and tools.

· Experience in handling high-priority incidents and managing critical support cases.