Job Summary:

We're looking for a Python Automation Engineer with experience in AWS Connect to automate and enhance contact center operations. You’ll build serverless workflows, integrate AWS services, and develop scalable solutions using Python and cloud-native tools.

Key Responsibilities:

• Develop automation scripts using Python and Boto3.

• Build and manage AWS Lambda, API Gateway, Step Functions, etc.

• Integrate AWS Connect with services like S3, DynamoDB, and CloudWatch.

• Automate AWS Connect configuration and call flow deployment.

• Ensure monitoring, logging, and alerting for contact center operations.

  #Skills
  1. Amazon Connect - Mandatory skill. Someone who has worked on flow diagrams and have hands on exposure to Connect.
  2. Python automation
  3. AWS – Mandatory Skill. Hands on knowledge of lambda, ec2 etc
  4. Good communication skills – Mandatory Skill.