Location- Bangalore and Hyderabad

Required Knowledge, Skills and Abilities:

o Must Have

· Experience with ServiceNow modules – ITSM, CMDB

· Experience with one or more other ServiceNow modules – SPM, CSM, ITOM, ITAM

· Experience with leading application support and development activities.

· Experience creating and configuring ServiceNow Business Rules, UI Policies, UI Actions, Client Scripts, Flows, ACLs and Integrations.

· Experience with code promotions, upgrade and cloning activities, data import/export.

· Code debugging techniques.

· Write optimized code and follow coding best practices.

· Understanding or experience with technical aspects of ServiceNow such as JavaScript, XML, HTML, AngularJS, CSS, LDAP, MS Active Directory, SSO, SOAP and REST.

· Experience with or knowledge of Scoped applications, Performance analytics, Domain separation, UI Builder.

o Good to have

· Knowledge of Generative AI

· Experience with standardizing and documenting support procedures and knowledge for client accounts.

· Ability to work in shifts or out of standard working hours.

· Experience with resolving issues within strict SLA timelines.

· Professional Requirements:

o Strong written and oral communication skills including presentation skills.

o Strong problem solving and troubleshooting skills.

o Proven success in contributing to a team-oriented environment.

o Proven ability to work creatively and analytically in a problem- solving environment.