Counsellor – Hospitality & Soft Skills

Job Title: Counsellor - Hospitality & Soft Skills About the Role The Counsellor - Hospitality & Soft Skills will be responsible for providing face-to-face counselling to prospective students, understanding their career aspirations, and converting enquiries into confirmed admissions for hospitality and soft skill training programs. Key Responsibilities Student Counselling & Admissions • Conduct in-person counselling sessions for walk-in students and scheduled appointments. • Counsel students on Hospitality and Soft Skill courses. • Convert enquiries and walk-ins into confirmed admissions. Program Explanation & Guidance • Explain course structure, duration, fees, certification, and career outcomes. • Assess student suitability and eligibility. Lead Management & Follow-ups • Manage assigned leads through CRM/MIS. • Ensure regular follow-ups for conversions. Parent & Stakeholder Interaction • Engage with parents to address concerns and build trust. Admissions Process & Documentation • Support students with application forms and documentation. • Coordinate with internal teams for enrollment confirmation. Reporting & Compliance • Maintain reports on counselling and admissions. • Follow organizational policies and SOPs. Qualifications & Experience • Bachelor’s degree in any discipline. • 1-5 years of experience in academic counselling or admissions. • Domain experience in Hospitality or Soft Skills preferred. Key Skills • Face-to-Face Counselling • Admissions Conversion • Communication & Interpersonal Skills • CRM / MIS Handling • Negotiation & Follow-ups Preferred Attributes • Target-driven mindset • Professional demeanor • Strong persuasion skills • Integrity and student-centric approach