Implementation Manager

Key Responsibilities ● Lead and manage end-to-end healthcare software implementation projects (onsite/remote) while actively contributing to critical phases of execution. ● Conduct requirement gathering, workflow mapping, and solution design to ensure alignment with healthcare processes and compliance standards. ● Deliver user training sessions, workshops, and post-implementation support directly to client teams and leadership. ● Provide hands-on technical and functional support for complex issues, ensuring timely resolution and client satisfaction. ● Collaborate with business analysts and development teams for customizations, integrations, and escalated issue handling. ● Work closely with account managers and sales teams to manage escalations and strengthen long-term client relationships. ● Document implementation processes and build a robust knowledge base of best practices, frequent challenges, and effective resolutions. ● Generate and present MIS/project reports to clients and internal leadership, highlighting progress, risks, and outcomes. ● Mentor junior team members while ensuring personal involvement in key client deliverables. Qualifications Education & Experience: ● Graduate/Postgraduate in IT/EC/CE (B.E./B.Tech/M.E./M.Tech/MCA/M.Sc. IT) or equivalent. ● 10+ years of experience in software implementation, preferably in the healthcare domain. ● Proven track record of leading large-scale, complex implementations with both managerial and individual contributor responsibilities. Skills Technical & Functional: ● Strong knowledge of the Software Implementation Life Cycle (SILC) including requirement analysis, solution design, validation, UAT, parallel runs, pre-go-live, go-live, and post-go-live support. ● Deep understanding of healthcare workflows, compliance requirements (HIPAA, NABH, HL7, FHIR, ICD, etc.), and data security standards. ● Proficiency in conducting product demonstrations, advanced end-user training, and client workshops. ● Ability to troubleshoot, resolve escalations, and provide hands-on technical/functional support during critical phases. ● Experience in preparing and delivering MIS reports, executive dashboards, and project documentation. ● Strong ability to lead cross-functional teams while actively contributing to implementation activities. ● Skilled in stakeholder management, escalation handling, and building long-term client relationships. ● Proven mentoring and coaching experience to guide junior implementation officers. ● Effective in managing multiple projects simultaneously with attention to timelines, quality, and compliance. ● Excellent communication, presentation, and interpersonal skills with the ability to engage both technical and non-technical stakeholders. ● Strong problem-solving, analytical, and decision-making abilities in complex project environments. ● High level of adaptability, ownership, and accountability in both team and individual settings. ● The role requires full-time work on-site (Mumbai) ● Immediate joiners will be given priority. Job Type: Full-time Pay: From ₹800,000.00 per year Benefits: • Leave encashment Experience: • Product demonstration: 8 years (Preferred) • Generate MIS Reports: 8 years (Preferred) • HIMS: 8 years (Preferred) Location: • Mumbai, Maharashtra (Preferred) Work Location: In person