Teacher Operations Executive(FEMALES)

Our Company Artium Academy is India’s largest omnichannel music education institute delivering an outcome-driven learning experience. Our vision is to establish music education as a foundational skill, offering globally accredited courses and guiding individuals on a transformative journey from learner to artist. With our proprietary technology platform and a network of 350+ highly trained teachers, we deliver music education to 35,000+ learners across 17+ countries. Immerse yourself in a culture that celebrates both artistic passion and personal development. The Opportunity We are hiring passionate professionals for Executive and Assistant Manager – Teacher Operations roles to strengthen teacher experience, drive operational excellence, and build a highly engaged teaching ecosystem. You will play a critical role in teacher relationship management, escalation handling, calendar optimization, and cross-functional collaboration, ensuring a seamless experience for both teachers and learners. What You’ll DoTeacher Relationship & Portfolio Management • Build strong, long-term relationships with teachers to drive engagement and retention • Manage and align teacher portfolios (150+ teachers for Executive | 300+ teachers for AM) with quality and performance benchmarks • Act as a primary SPOC for teacher experience, operational guidance, and support Escalation Management & Resolution • Identify, analyze, and initiate escalation processes based on defined criteria • Own teacher and customer escalations and drive timely, high-quality resolutions • Work cross-functionally to ensure clear ownership, action tracking, and communication Calendar & Capacity Optimization • Manage teacher calendars and slot utilization to ensure seamless learner experience • Monitor capacity, identify gaps, and recommend interventions to maximize productivity Operational Excellence • Address operational issues proactively and recommend process improvements • Generate reports and insights to support decision-making • Evaluate product and operational enhancements balancing teacher and business needs Stakeholder Collaboration • Develop collaborative relationships with internal and external stakeholders • Act as the bridge between Teachers, Product, Academics, and Business teams What You Need to Succeed • Strong team player comfortable navigating a fast-paced startup environment • Problem-solving mindset with the ability to manage competing priorities • High ownership, resilience, and bias for action • Empathy-driven approach while working with diverse stakeholders • Analytical thinking with data-driven decision making Skills & Qualifications • Bachelor’s or Master’s degree in any discipline • Executive: 2–3 years of experience in Teacher Operations / Program Operations / Customer Success • Assistant Manager: 4–6 years of relevant experience with proven cohort management at scale • Strong stakeholder management and communication skills • Proficiency in Google Sheets / Microsoft Excel (mandatory) • Ability to operate with ownership in an ambiguous, high-growth environment Why Join Artium? • Be part of India’s leading online music education ecosystem • Collaborative, learner-first culture with strong artistic energy • Exposure to cross-functional teams across Product, Tech, Academics, and Business • Strong growth trajectory into operations and leadership roles If you have relevant experience, please share your CV on careers@artiumacademy.com ASAP Job Type: Permanent Pay: ₹400,000.00 - ₹500,000.00 per year Benefits: • Health insurance • Leave encashment • Paid sick time • Provident Fund • Work from home Work Location: Hybrid remote in Andheri East, Mumbai, Maharashtra