E-Commerce & Sales Operations Manager

We’re looking for a hands-on operations manager who will own the entire backend of the business. This role is critical to keeping sales, orders, customers, and warehouse coordination running smoothly. Role Overview: You will be responsible for managing e-commerce orders, CRM, customer inquiries, sales follow-ups, and warehouse coordination. This is not a desk-only role. Work Structure & Timings: This is a full-time, on-site role based in the studio situated at Nigdi Pradikaran. Working hours: 10:30 AM to 8:00 PM, 6 days a week Candidate is expected to be present in the studio for daily coordination, customer calls, and sales execution. Key Responsibilities: • E-Commerce & Order Management: Manage daily orders across Shopify and other platforms, track payments, cancellations, and returns, ensure accurate processing, timely dispatch, and maintain backend system hygiene. • CRM & Sales Tracking: Update and manage CRM with leads and order details, track inquiries to conversion, prepare daily/weekly sales reports, and follow up on pending or dropped leads. • Customer Communication & Support: Handle WhatsApp and Instagram inquiries, understand customer requirements (sizing, customization, etc.), provide clear product guidance, and build trust through effective communication. • Sales Conversion & Outreach: Actively convert inquiries into confirmed orders via calls and WhatsApp, perform cold calling, send proactive outreach messages, and revive inactive leads to drive sales. • Warehouse Coordination: Coordinate with the warehouse team for smooth order fulfillment, monitor stock availability, and ensure timely dispatch. • Issue Resolution & Internal Alignment: Quickly resolve order or delivery concerns and act as a bridge between sales, warehouse, and management for seamless operations. • Proactive Growth Support: Drive revenue through consistent follow-ups, structured tracking, and proactive customer engagement rather than relying solely on inbound inquiries. Candidate Profile: • Prior experience in D2C, e-commerce, retail, or sales operations • Comfortable working with Shopify, CRM tools, WhatsApp Business • Strong communication skills in English, Marathi and Hindi • Commercial mindset with confidence in customer conversations and sales closure • Highly organized, detail-oriented, and execution focused Good to Have: • Experience in fashion, apparel, or made-to-order brands • Understanding of order logistics and fulfilment workflows • Excel or Google Sheets proficiency • Prior experience handling WhatsApp or Instagram sales What This Role Is NOT: • Not a passive admin role • Not limited to backend only • This role owns sales execution and order flow • Not a role for candidates uncomfortable with calling, follow-ups, or sales conversations Why Join Atara Men: This role directly impacts revenue, customer experience, and operational efficiency. It offers exposure to the full D2C business cycle and the opportunity to grow into a senior operations or business leadership position as the brand scales. How to Apply: Interested candidates can share their resume along with a short note covering: • Relevant experience in e-commerce or sales operations • Tools and platforms previously handled Apply via email: ataramenofficial@gmail.com Pay: ₹12,000.00 - ₹15,000.00 per month Work Location: In person