Technical support & customer support

Key Responsibilities : • Handle customer queries via phone, email, and chat, providing technical assistance and product support. • Troubleshoot hardware, software, network, or account-related issues as per process guidelines. • Guide customers through step-by-step solutions and escalate complex cases to advanced teams. • Log and update customer interaction details accurately in CRM / support tools. • Meet defined SLAs for response time, resolution, and customer satisfaction. • Educate customers on product features, usage tips, and best practices. • Collaborate with other teams (development, sales, QA) to improve service quality. Skills & Qualifications : • Any graduate (B.A., B.Com, B.Sc., B.Tech, or equivalent). • Strong communication skills in English (spoken and written) with a clear accent. • Basic technical knowledge of computers, mobile devices, software applications, and networking concepts. • Problem-solving attitude and patience in dealing with customers. • Ability to multitask and use CRM / helpdesk tools (e.g., Zendesk, Freshdesk, Jira). • Experience in customer service or technical support is a plus but freshers with a learning mindset are welcome. Soft Skills : • Empathy and active listening • Clear and effective communication • Time management and multitasking • Adaptability to changing processes and tools Skills Required Problem-solving, Crm, zendesk, Jira