Customer Service Rep

Hiring: Customer Service Coordinator | Gurugram (On-Site) | Babaclick India Babaclick is a British, UK-headquartered company operating across the UK, US, EU, UAE, Canada, India and China. Our India team builds and operates the analytical and operational backbone behind our cross-border commerce engine — powered by data, logistics intelligence, and AI-enabled workflows. We’re hiring a Customer Service Coordinator to join our operations team. This role acts as the first point of contact for our customers, requiring someone who is articulate, organised, and able to manage queries while coordinating closely with internal teams. This is a high-ownership role — not just responding to queries, but actively driving issues through to resolution. 🔹 What You’ll Do • Act as the first point of contact for customer queries (primarily via email across Amazon and other channels) • Respond to enquiries clearly, professionally, and within defined timelines • Own customer issues end-to-end — from initial query through to resolution • Actively follow up and chase internal stakeholders to ensure issues are resolved, not just passed on • Coordinate with procurement, fulfilment, and operations teams to resolve queries and service requests • Manage and prioritise multiple open cases simultaneously, ensuring nothing is left unresolved • Maintain trackers and logs of customer interactions and open issues • Build and maintain a knowledge base of recurring issues, exceptions, and resolutions • Support operational tasks alongside customer handling where required 🔹 What We’re Looking For • Strong written and spoken English (non-negotiable) • Clear, structured, and confident communication • High attention to detail and strong sense of ownership • Ability to follow through and drive resolution across teams • Comfortable managing multiple live cases in a fast-paced environment • Strong problem-solving mindset • Basic proficiency in Excel / Google Sheets for tracking • Must be based in or able to commute reliably to Sector 54, Gurugram (on-site role) 🔹 Why Babaclick • Work with a UK-headquartered global company operating across multiple markets • High-impact role with direct exposure to live customer and operational workflows • Real responsibility from day one — not a scripted support role • Strong learning curve across operations, fulfilment, and cross-border commerce • Merit-led environment focused on ownership, capability, and execution 📌 Role Details Working Hours: 9AM - 6PM Working Days: Monday – Friday (+ alternate Saturdays as required) Location: Sector 54, Gurugram (On-Site) Schedule: Full-time Salary: INR 3.6 LPA