Admin Assistant - Customer Relations (Kerala)

We are seeking a highly organized and customer-focused Admin Assistant Customer Relations Executive to support daily administrative operations while delivering excellent customer service The successful candidate will act as a key point of contact for customers and internal teams ensuring smooth office processes and positive client experiences Office duty hours 10 am to 6 pm Key Responsibilities Administrative Duties Manage day-to-day office administration and clerical tasks Maintain accurate records files and databases digital and physical Prepare reports correspondence and documentation as required Schedule meetings manage calendars and coordinate appointments Handle incoming and outgoing emails calls and office communications Support management and team members with general administrative assistance Customer Relations Duties Serve as the first point of contact for customers via phone email or in person Respond to customer inquiries requests and complaints professionally and promptly Maintain and update customer records and CRM systems Follow up with clients to ensure satisfaction and resolve issues efficiently Build and maintain strong positive relationships with customers Assist with customer onboarding and after-sales support where applicable Requirements Qualifications Proven experience in an administrative customer service or similar role Strong organizational and time-management skills Excellent written and verbal communication skills Customer-focused attitude with strong problem-solving abilities Proficiency in MS Office Word Excel Outlook CRM experience is an advantage Ability to multitask and work independently with minimal supervision High level of professionalism confidentiality and attention to detail Only Female candidates are preferred Job Types Full time Permanent Pay 12 000 00 - 15 000 00 per month Benefits Leave encashment Work Location In person