Crs

Technical Support Representative — Voice & Chat Location: Hyderabad Grade: BPO Z/1/2/3 Salary: Up to 9 LPA Joining: Immediate to 30 days (must join before end of March)About the Role Provide technical support to global customers via phone and chat. Resolve software and device issues, ensure first-call resolution, and deliver a great customer experience. Opportunity to recommend relevant products/services when appropriate.Eligibility • Graduate OR Undergraduate with 18+ months relevant technical support experience • Excellent communication skills (English B2+; C1 preferred) • Experience troubleshooting Windows, macOS, iOS, Android (minimum 1 year) • Notice period: 0–30 days Key Responsibilities • Troubleshoot software and device issues across platforms • Guide users on installation, configuration, and usage • Diagnose client-server, API, and web performance issues • Document cases in CRM and follow up within 24 hours • Maintain professionalism and empathy with customers • Identify cross-sell/upsell opportunities (training provided)