Business Operations Internship

Key Responsibilities: User Support & Relationship Management: • Assist users in understanding how the app works and help troubleshoot issues. • Respond to user queries via chat, email, or calls in a friendly and supportive manner. • Maintain high levels of user satisfaction by providing timely, empathetic assistance. • Build trust with users by ensuring clear and respectful communication. • Document key issues, common questions, and user insights for internal teams. User Onboarding & Basic Telecalling: • Make outbound calls to walk new buddies through onboarding steps, if required. • Explain important app features, earning flows, and usage guidelines in simple language. • Follow up with users who need assistance completing onboarding. • Maintain basic notes on user interactions. • Keep users informed about new updates, features, or important announcements. Trust & User Well-being: • Ensure users understand platform rules and community standards. • Flag cases of user discomfort or direct violations. • Support users who may need clarity on safety, privacy, or platform policies. Requirements: • Languages • Fluency in one or more regional languages: • Tamil / Kannada / Malayalam • Fluency in English (read, write, speak) Skills & Experience: • Prior experience in support, operations, tele-calling, or customer-facing roles is a plus. • Strong communication skills with a friendly and patient approach. • Ability to handle complaints calmly and professionally. • Basic ability to use CRM tools, Excel, or common workplace software. • Good judgment and attention to detail. • Comfortable speaking on calls when required. Other Requirements: • BYOD: Must have a personal laptop.