Desktop Support Engineer L1

A Level 1 (L1) Desktop Support Engineer provides first-line technical support to end-users. The role focuses on resolving basic hardware, software, and network issues, escalating complex problems to higher-level engineers when necessary. Key Responsibilities • Act as the first point of contact for IT support requests (phone, email, ticketing system). • Install, configure, and troubleshoot desktops, laptops, printers, and peripherals. • Handle basic software issues (Windows OS, MS Office, email clients, antivirus). • Provide network connectivity support (Wi-Fi, LAN, VPN). • Reset passwords, manage user accounts, and assist with Active Directory tasks. • Log incidents in the ticketing system and ensure timely resolution. • Escalate unresolved issues to L2/L3 engineers. • Maintain documentation of issues and solutions for knowledge base. Required Skills & Qualifications • Diploma/Bachelor’s degree in Computer Science, IT, or related field. • Basic knowledge of Windows/Mac OS environments. • Familiarity with Active Directory, Office 365, and networking fundamentals. • Experience with ticketing tools (ServiceNow, Jira, Freshdesk). • Strong communication and customer service skills. • Certifications preferred: CompTIA A+, Microsoft MTA, ITIL Foundation. Job Types: Permanent, Contractual / Temporary Contract length: 4 months Pay: ₹15,000.00 - ₹25,000.00 per month Work Location: In person