Chat Support Executive

Key Responsibilities • Handle customer queries via Email and Live Chat • Provide accurate information about products, services, and policies • Resolve customer complaints in a professional and timely manner • Maintain proper documentation of customer interactions • Ensure high customer satisfaction and quality standards • Follow company guidelines and compliance policies • Meet daily productivity and response time targets Required Skills • Excellent written communication skills in English • Good typing speed and grammar knowledge • Basic computer knowledge (MS Office, CRM tools) • Strong problem-solving skills • Ability to handle multiple chats simultaneously • Customer-focused and patient attitude This job is provided by Shine.com