Technical Support Representative Technical Chat Support Fresher

Job Location : Gurgaon, Haryana Immediate Joiners Required- Work from office- Graduates & Under Graduate Fresher - Excellent communication- 5 days working- Rotational Shifts 24x7- Both side cab facilitySalary : Fresher : 23K in Hand Experienced : 27k in HandInternational Chat Process- Technical Support RepresentativeRoles & Responsibility :Troubleshooting and Problem Solving: Identifying and resolving technical issues and network problems.Customer Interaction: Responding to user inquiries, providing clear and concise instructions, and ensuring customer satisfaction.Documentation and Knowledge Base: Maintaining accurate records of issues, solutions, and best practices.Remote and On-Site Support: Providing technical assistance remotely or on-site, as needed.Escalation: Knowing when and how to escalate complex issues to higher-level support teams.System Monitoring and Maintenance: Monitoring IT systems and networks for potential issues and performing routine maintenance tasks.Collaboration: Working with other IT teams to resolve larger system issues.Skills Required :Technical Knowledge: Strong understanding of computer software, and networks.Problem-Solving: Ability to diagnose and resolve technical issues efficiently.Communication: Excellent verbal and written communication skills to interact with customers and colleagues.Customer Service: Ability to provide helpful and courteous support to users.Organizational Skills: Ability to manage multiple tasks and prioritize effectively.Continuous Learning: Willingness to stay up-to-date with the latest technologies and trends.