SAP FICO + SAP SuccessFactors Consultant (Support)

SAP Support Consultant (FICO + Basic SF) Position: SAP Support Consultant (FICO + SuccessFactors) Experience: 5–10 Years Employment Type: Contract (C2C) Location: Hyderabad / Bangalore / Chennai Work Mode: Hybrid Shift Time: 12:00 PM – 9:00 PM IST Contract Duration: 6 Months (Extendable) Budget: 10 LPA to 20 LPA Position Summary We are seeking an experienced SAP Support Consultant with strong expertise in SAP FICO and basic exposure to SAP SuccessFactors to support ongoing SAP operations. The role involves handling P3 & P4 incidents , performing root cause analysis, and ensuring timely resolution of issues while maintaining SLA compliance and high customer satisfaction. Key Responsibilities • Resolve P3 & P4 incidents and service requests within defined SLAs. • Provide functional support in SAP FICO (GL, AP, AR, Asset Accounting) . • Handle basic support and issue resolution in SAP SuccessFactors (Employee Central – preferred) . • Analyze, troubleshoot, and resolve functional and technical issues in SAP systems. • Perform root cause analysis (RCA) and suggest fixes, enhancements, or workarounds. • Debug issues and coordinate with ABAP, Basis, Functional, and Security teams . • Validate solutions and ensure proper ticket closure . • Maintain documentation including RCA reports, SOPs, and knowledge articles . • Communicate effectively with stakeholders via calls, emails, and meetings . • Follow ITIL processes, change management, and access control policies .