US Healthcare Customer Support Representative (Remote India) - Fresher

About the job: ## Please follow our Linkedin page ## Job Type: Contractor | Remote | Night Shift (IST) Compensation: • Voice Support: Rs 160 per hour • Chat Support: Rs 140 per hour Job Overview: We are hiring dedicated and experienced Customer Support Representatives to support a US-based healthcare client remotely from India. This is a long-term opportunity for serious and committed professionals. Candidates must be comfortable working night shifts (anywhere between 6:00 PM IST to 6:00 AM IST) to align with US business hours. Key Responsibilities: • Handle inbound and outbound customer interactions via voice and chat. • Assist patients, providers, and healthcare stakeholders with inquiries. • Maintain high-quality service standards and customer satisfaction. • Accurately document customer interactions in required systems. • Ensure strict compliance with US healthcare regulations, including HIPAA guidelines. Required Qualifications: • Prior experience in US Healthcare Customer Support. • Strong knowledge of US healthcare processes (insurance, billing, claims, eligibility, etc.). • Mandatory knowledge of HIPAA compliance. • Excellent verbal and written English communication skills. • Ability to work night shifts (6 PM 6 AM IST window). • Strong problem-solving and customer-handling skills. • Must be serious about a long-term commitment. Technical Requirements: • Personal Windows 11 laptop (mandatory). • Stable high-speed internet connection with minimum 60 Mbps speed. • Quiet, distraction-free workspace. Important Note: This is a long-term engagement. Candidates who are not serious about commitment or night shift work are requested not to apply. Who can apply: Only those candidates can apply who: Salary: Competitive salary Experience: 0 year(s) Deadline: 2035-01-01 00:00:00