Technical Writer – Enterprise Software Products

Who We Are: CrashPlan® provides cyber-ready data resilience and governance in a single platform for organizations whose ideas power their revenue. With its comprehensive backup and recovery capabilities for data stored on servers, on endpoint devices, and in SaaS applications, CrashPlan’s solutions are trusted by entrepreneurs, professionals, and businesses of all sizes worldwide. From ransomware recovery and breaches to migrations and legal holds, CrashPlan’s suite of products ensures the safety and compliance of your data without disruption. What You Will Be Doing: We are looking for an experienced Technical Writer to create high-quality documentation for our enterprise software products and solutions focused on data resiliency, ransomware defense, and data security. This role requires strong technical understanding, excellent communication skills, and the ability to work in a fast-paced startup environment with quick turnaround times. Day in the Life: • Create, edit, and maintain clear, accurate, and user-friendly documentation for enterprise software products (user guides, admin guides, release notes, technical blogs, FAQs, etc.) • Collaborate closely with Product Management, Engineering, QA, and Customer Success teams, including remote teams • Translate complex technical concepts into easy-to-understand content for technical and semi-technical audiences • Ensure documentation stays current with frequent product updates and releases • Maintain consistency in tone, style, and terminology across all documentation • Meet tight deadlines and adapt quickly to changing priorities Who You Are: Required Qualifications: • 5-7+ years of experience as a Technical Writer, preferably in enterprise software and/or cybersecurity/data protection domains • Excellent command of the English language (written and spoken) • Strong ability to understand and document complex software systems • Proven experience working cross-functionally with globally distributed/remote teams • Strong attention to detail and commitment to content quality • Ability to work independently with minimal supervision • Hands-on experience with Zendesk or similar knowledge base platforms Work Environment & Expectations • Based in Bangalore, working from the HSR Layout office • Willingness to work alternate Saturdays • Comfortable with dynamic workloads and flexible work hours, typical of a startup environment • Speed, adaptability, and quick turnaround are essential CrashPlan values workplace diversity and ensuring an environment of mutual respect. Employment opportunities are available to all applicants without regards to race, color, creed, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability, genetic information, or any other category protected by law. We believe that diversity and inclusion are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. We are proud to be an equal opportunity employer.