Junior IT Support Engineer

• Provide Level 1 technical support for desktops, laptops, printers, and peripheral devices. • Install, configure, and maintain operating systems including Windows and Mac and basic support for Linux systems. • Install and maintain productivity applications and collaboration tools. • Troubleshoot hardware, software, network connectivity, VPN, and email-related issues. • Assist users with account access, password resets, and user account support. • Support employee onboarding and offboarding including device setup and access provisioning. • Maintain IT asset inventory and update asset management records. • Assist in endpoint management activities such as system updates, patch management, and device monitoring. • Perform antivirus monitoring and basic security checks on endpoints. • Provide basic troubleshooting for LAN, Wi-Fi, and VPN connectivity issues. • Maintain IT documentation and update support records through ticketing or issue tracking systems. • Coordinate with internal IT teams or external vendors for issue escalation when required. • Assist with vendor coordination for IT procurement including hardware purchases and software license tracking. Requirements Required Skills and Qualifications • Bachelor’s degree or diploma in Information Technology, Computer Science, or related field. • Basic knowledge of computer hardware, operating systems, and troubleshooting techniques. • Familiarity with office productivity suites, email platforms, and collaboration tools. • Basic understanding of networking concepts such as IP addressing, DNS, DHCP, and Wi-Fi connectivity. • Basic understanding of VPN connectivity and remote access troubleshooting. • Good communication and problem-solving skills. • Ability to manage multiple support requests and prioritize tasks. Preferred Skills (Good to Have) • Exposure to user account management and directory services. • Familiarity with endpoint management platforms or device management tools. • Understanding of basic cybersecurity practices and IT policies. • Experience with IT asset management and documentation systems. • Internship or project experience in IT support is an added advantage. Benefits • Competitive salary and benefits • Medical Insurance • Parental Support - Maternity cover • Retirement Benefits - PF Contribution • Opportunities for professional growth • Collaborative and inclusive work environment