Customer Service Representative

ONLY FOR LOCAL RAIPUR CANDIDATE CTC: ₹18,000–20,000 per month About Cubelelo Cubelelo is India's leading speedcubing and puzzle retailer, trusted by thousands of cubing enthusiasts across the country. We're building something exciting in Raipur and looking for passionate individuals to join our growing team! What You'll Do • Handle customer queries across phone, email, chat, and other support channels • Resolve issues, complaints, and service requests promptly and professionally • Maintain accurate records of all customer interactions and follow-ups • Escalate complex cases to the relevant internal teams when needed • Meet daily and weekly communication and quality targets • Stay updated on product knowledge, company processes, and policies • Follow communication guidelines and response time standards consistently • Collaborate with other teams to ensure excellent customer experience What We're Looking For Required: • 1–2 years of customer service experience • Excellent communication skills in Hindi and English (both spoken and written) • Strong problem-solving abilities and customer-handling skills • Ability to stay calm and solution-focused during challenging situations • Basic computer skills and familiarity with customer management software • Good multitasking and time-management abilities • Patience, empathy, and a genuine desire to help customers Good to Have: • Experience in e-commerce or retail customer service • Familiarity with common support tools and ticketing systems What We Offer ✅ Competitive salary with performance-based bonuses ✅ Paid leaves as per company policy ✅ Best-in-class work culture in Raipur - supportive team, professional environment ✅ Career growth opportunity - grow into Senior CSR or Team Lead roles within 2 years ✅ Comprehensive training on products, tools, and processes ✅ Work with a national brand and gain valuable e-commerce experience Why Join Us • Be part of India's fastest-growing cubing community • Work in one of Raipur's most dynamic and employee-friendly workplaces • Develop valuable customer service and e-commerce skills • Clear path for career advancement based on performance