AR Collections Specialist

The AR Collections Specialist for DISA is responsible for all aspects of the collections process; including contacting customers for payment in US; following up; resolving payment or any billing issues. The AR Collections Specialist works with multiple internal teams (e.g., Account Management; Account Receivable; Client Services) to achieve objectives. Provide administrative assistance to the reporting manager/team and support for special projects. Activities of the AR Collections Specialist also include developing knowledge of the department; company and industry; managing an assigned portfolio of customers; facilitating collection processes; working closely with Account Management to coordinate the proper course of action; facilitating the write-off process for delinquent AR; participating in organizational activities; and representing DISA within the industry. Qualifications- Education: Bachelor’s Degree. Experience required: • Minimum 3 years of collections experience in accounts receivable collections activities (US domain). • Proficient in Microsoft Office Suite. Especially excel & outlook. (Good email drafting etiquettes) • Strong written and oral English communications skills. • Excellent interpersonal and collaborative skills to work effectively with teams throughout organization. • Demonstrating knowledge of collections/billing systems, time management, and multitasking skills. Experience desired: • Corporate/B2B AR collections experience (US domain). • Workday/Great Plains/NetSuite ERP experience. • Knowledge of Billing/Cash applications other AR processes for US domain would be added advantage. Essential functions and responsibilities: • Meet daily collection contact requirement as defined by Supervisor. • Identifies delinquent accounts and works to resolve issues timely. • Reviews status of delinquent accounts and initiates collection action by contacting each customer for payment. • Contacts assigned clients at least once a week through phone, email, or mail to collect payment, determine the reason for overdue payments. • Perform skip tracing to locate customer information that has not been provided; and placing follow-up calls if payments are not received. • Research disputed delinquent account balances and provides additional information and backup data to facilitate payment for the client when necessary. • Manages an assigned portfolio of customers by developing and maintaining relationships with assigned customers; proactively reviewing customer accounts for discrepancies; e-mailing service team members to make adjustments to customer accounts; making timely calls to customers based on previous successes; answering calls and e-mails from customers to reach a resolution on invoices; tracking customer payment history to identify trends and issues; and discussing trends and issues with management to optimize payment plans. • Makes record of all communications with clients in ERP System. • Initiates account closure procedure when necessary. • Collaborates with the Client Services Department to resolve collections issues and finalize credit/debit memos • Answer team phone tree calls and assist clients as needed. • Upload client invoice to portals monthly timely as/if needed. • Notifies the Collections Supervisor of potential collection problems proactively and identifies accounts that need to be sent to a collection agency. • Participates in organizational activities by compiling information for the audit group upon request. • Participating in discussions with leadership and management (e.g., monthly/weekly/daily meetings) • Performs other related duties as assigned. Job Types: Full-time, Permanent Pay: ₹600,000.00 - ₹700,000.00 per year Benefits: • Health insurance • Life insurance • Paid time off • Provident Fund Work Location: In person