SAP Service Delivery Manager

As an experienced SAP Service Delivery Manager, your role involves leading end-to-end SAP service delivery operations and ensuring SLA compliance. You will act as the primary liaison between business stakeholders and SAP support teams. Key Responsibilities: - Manage SAP application support and overall service delivery operations. - Ensure adherence to SLAs, KPIs, and ITIL-based incident, problem, and change management processes. - Coordinate effectively with functional, technical, and AMS teams to ensure seamless support delivery. - Handle stakeholder communication, escalations, governance meetings, and periodic reporting. - Drive continuous service improvement initiatives and process optimization. - Monitor service performance and proactively identify risk mitigation measures. Qualifications Required: - Strong hands-on experience in SAP Service Delivery / AMS environments. - Good understanding of ITIL processes (Incident, Problem, Change Management). - Exposure to SAP functional and technical landscape. - Excellent stakeholder management and team leadership skills. - Strong communication and analytical abilities. As an experienced SAP Service Delivery Manager, your role involves leading end-to-end SAP service delivery operations and ensuring SLA compliance. You will act as the primary liaison between business stakeholders and SAP support teams. Key Responsibilities: - Manage SAP application support and overall service delivery operations. - Ensure adherence to SLAs, KPIs, and ITIL-based incident, problem, and change management processes. - Coordinate effectively with functional, technical, and AMS teams to ensure seamless support delivery. - Handle stakeholder communication, escalations, governance meetings, and periodic reporting. - Drive continuous service improvement initiatives and process optimization. - Monitor service performance and proactively identify risk mitigation measures. Qualifications Required: - Strong hands-on experience in SAP Service Delivery / AMS environments. - Good understanding of ITIL processes (Incident, Problem, Change Management). - Exposure to SAP functional and technical landscape. - Excellent stakeholder management and team leadership skills. - Strong communication and analytical abilities.