Operations Manager - Online Courses

ROLE OVERVIEW

The Operations Manager – Online Courses will own the day-to-day execution of Drishti's online courses vertical across UPSC and State PCS programmes. This is a high-accountability role requiring both process discipline and cross-functional coordination — working with content, tech, marketing, student support, and centre teams to ensure the online courses machine runs without friction.

KEY RESPONSIBILITIES

• Oversee end-to-end operations of live and recorded online courses — scheduling, delivery, content upload, and post-delivery support.

• Build and maintain a master operations calendar for all online batches across UPSC and PCS verticals.

• Coordinate between Studio Managers (across centres), faculty, and tech/app team to ensure smooth delivery.

• Define and enforce SOPs for class scheduling, rescheduling, cancellation communication etc.

• To track deliverables and define process ownership for the same.

• Support new batch launches — coordinate logistics from announcement to first session and track the same throughout the course.

• Build dashboards and report on operations health to the Online Courses Head on a weekly basis.

REQUIRED QUALIFICATIONS

• Graduate in any field (Operations background preferred)

• 1–3 years in EdTech operations, program management, or service delivery roles

• Strong Excel / Sheets skills; exposure to project management tools (Notion, Trello, Asana)

• Proven experience coordinating across multiple teams and locations

PREFERRED SKILLS

• Prior experience in an online coaching or test-prep company

• Understanding of UPSC / PCS exam calendar and student lifecycle

• Ability to write clear SOPs and process documentation in Hindi/English

• Calm under pressure; strong follow-through and accountability