Customer Service Associate - US Voice Process

Responsibilities: • Answer US customer queries in a timely and efficient manner. • Schedule and coordinate appointments in the practice management system for patients and clinical staff. • Provide information, directions, and assistance to physicians, patients, their families, and vendors. • Demonstrate professionalism, enthusiasm, competence, and friendliness in all interactions. • Maintain exceptional attention to detail, accuracy, and timeliness. • Effectively manage multiple tasks and prioritize work. • Employ problem-solving skills to resolve issues and provide creative solutions. Qualification : • Bachelor’s degree. No backlogs • 0-8 years experience in international voice process/client coordination. • Excellent English communication skills - mandatory. • Willing to work in night shifts (10:30PM to 7:30AM). • Immediate joiners and candidates from Trivandrum location preferred. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹40,000.00 per month Benefits: • Health insurance • Provident Fund Application Question(s): • Have you worked in Night shifts (Yes/No)? • Are you willing to work in regular night shifts (10:30PM to 7:30AM) from our office location? • How soon are you available to join if selected? Mention the notice period if any? • Do you have a degree? (Candidates with backlogs not considered) • How many years of experience you have in International Voice process or handling International clients over phone? Work Location: In person