Captain

Job Title: Captain / Service Captain – Coffee Shop Job Summary: The Service Captain is responsible for supervising floor operations, leading the service team, ensuring excellent customer experience, and maintaining service standards in the coffee shop. Key Responsibilities: • Supervise and coordinate service staff during shifts • Ensure smooth table service and customer satisfaction • Handle guest queries, feedback, and complaints professionally • Allocate duties and manage staff attendance • Maintain service quality, hygiene, and SOP compliance • Coordinate with kitchen and barista team • Assist in billing, cash handling, and daily reports Requirements: • 1–3 years experience as Captain or Senior Waiter in café/restaurant • Good leadership and communication skills • Strong customer-service mindset • Ability to work shifts and handle peak hours Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month Experience: • total work: 1 year (Preferred) Work Location: In person