Tech Support – WMS & OMS

Working with us We are an equal-opportunity employer and believe that organisations shine when everyone is given a voice, which is why we have several cross-functional teams that allow for difference of opinion and healthy debate, fostering a community of committed and responsible professionals. We provide an open and stimulating environment to employees to realise their true potential. Our people are our biggest asset, which is why we offer one of the best employee benefit packages in the market and reward those who show outstanding commitment to work and creativity. Mumbai (Onsite) Employment Type: Full-time About Emiza Emiza is one of India’s fastest-growing warehousing and logistics tech companies, powering D2C and B2B brands with real-time warehousing, order management, and last-mile systems. As our product stack grows, so does the need for sharp, dependable tech support. This isn’t a backend desk job—this is frontline support that impacts daily operations for warehouse managers, e-commerce teams, and CXOs. What You’ll Be Doing • Act as the first point of contact for external clients using our Warehouse Management System (WMS)and Order Management System (OMS) • Understand, investigate, and resolve product-related queries around order routing, inventory sync, GRNs, billing flows, cancellations, and SLA triggers • Reproduce client-reported issues, raise tickets to the engineering team if needed, and ensure timely resolution • Maintain logs, trackers, and ticket statuses using internal tools • Escalate critical issues while still owning client communication until closure • Provide product walkthroughs, explain feature behavior, and clarify logic or workflows to clients in simple language • Collaborate with product and engineering teams to suggest improvements based on recurring client pain points • Train new clients post-go-live and serve as their primary support interface for the first 30–60 days • Document FAQs, support playbooks, and maintain up-to-date knowledge base entries What We’re Looking For • 2–5 years of experience in technical support, preferably in a product-based or SaaS company • Experience handling client-facing communication in high-pressure, SLA-driven environments • Familiarity with WMS/OMS or any enterprise-grade operations software (ERP, logistics tech, order management, etc.) • Excellent problem-solving skills—able to trace bugs and identify edge cases • Strong understanding of how APIs, logs, and databases interact in web-based systems (basic SQL knowledge is a plus) • Exceptional communication skills—written and verbal, English & Hindi • Patience, clarity, and the ability to turn technical problems into simple explanations for non-tech clients Education Qualification: Bachelor’s degree in Computer Science, Information Technology, Business, or a related field. Equivalent experience in tech support or client onboarding roles is also acceptable. What We Offer • A dynamic role that blends tech problem-solving with client engagement • Full visibility into how WMS and OMS platforms are used in real-world operations • Opportunity to grow into product support, customer success, or implementation roles • Competitive salary and learning environment with direct access to product and engineering teams Specific Skill Set Technical Support,WMS (Warehouse Management Systems),OMS (Order Management Systems),Client Communication,Issue Diagnosis & Troubleshooting,Product Knowledge – SaaS/Enterprise Tools,SQL (Basic Queries & Data Lookups),Ticketing Tools (JIRA, Freshdesk, etc.),API Debugging / Postman Familiarity,Documentation & Knowledge Base Management If you’re ready to be the bridge between tech and client ops—and thrive on resolving issues that matter—we’d love to hear from you. Reports To: Vice President- Business Development Number of Reportee: no one Job Overview Primary objective of the job position is to add new business to the company in the business of: • e- commerce fulfilment • Flipkart, Amazon & Myntra fulfilment programme • Marketplace B2B services • General & Modern Trade B2B services • Custom bonded warehousing Job Description • Cold calling to prospective customer (Big Brands / Enterprise / Corporate) who wants to keep their product in our warehouses for doing their B2B, B2C and D2C Business • Understanding requirements of the customer and analysing profitability of the company while generating new business. • Arranging meeting • Doing feasibility study and preparing service contract with the prospective customer • Cross selling to existing customer and up selling • Ensure proper documentation and formalities in coordination with the On boarding team. Qualification: MBA/PGDBM Experience: 6-10 years Industry Exposure: Any industry except edutech and hotel. Candidates from the experience of Enterprise Business / Consumer Brands will be preferred. Pre-Requisite: • Cold Callings – 30/40 calls per day • Outbound Expert – Dig and get data and get meetings • Meetings – 2 Meetings per day At Emiza, we always have a place for fresh talent. If you don’t see an open position but still feel like you fit here, write to us at careers@emizainc.com