Operations Excellence Manager-APAC

As an Operations Excellence Manager at Epiroc, your role is pivotal in enhancing operational capabilities across the Asia-Pacific (APAC) region. You will work closely with Global Operations under the direct supervision of the Vice President Marketing & Operations-APAC to transform service operations for delivering best-in-class performance. • *Role Overview:** Your primary focus will be on three key objectives: - Developing a competent and skilled team in the industry. - Implementing industry-leading standards in Service Operations. - Collaborating strategically with Marketing and Sales teams to drive profitable growth. • *Key Responsibilities:** - Partner with divisional and local leadership to identify strategic priorities and develop actionable plans. - Accelerate the certification process of service technicians at TL1 and TL2 levels. - Assess and define future competency and skill requirements aligning with emerging technologies. - Lead rotation and exchange programs to facilitate knowledge transfer and implement best practices. - Support comprehensive training initiatives and talent attraction efforts. - Establish and nurture a network of internal experts across APAC. - Drive communication of best practices, policies, and procedures for continuous improvement. - Standardize certification and quality assurance processes for service agreements and workshop operations. - Champion Lean principles implementation in workshops and service agreements. • *Qualifications Required:** - Hold an engineering degree or equivalent extensive experience. - Bring at least 15 years of progressive experience in operations. - Demonstrate fluency in English; proficiency in a second language is advantageous. - Exhibit strong expertise in Service Management Systems. - Possess exceptional communication skills, both written and verbal. - Display advanced analytical and reasoning skills. - Adaptability and cultural sensitivity to effectively work across varied countries and teams within APAC. The dynamic work environment at Epiroc offers opportunities for professional growth, cross-regional collaboration, and making a measurable impact. As part of a collaborative culture that values innovation and continuous learning, you will play a key role in upgrading service operations to be among the best in the industry. Join us in our mission to shape the future of sustainable mining and construction through operational excellence. If you are a forward-thinker looking to accelerate sustainable progress in mining and construction industries globally, Epiroc welcomes you. Learn more about our inclusive culture and diverse talent at www.epiroc.com. As an Operations Excellence Manager at Epiroc, your role is pivotal in enhancing operational capabilities across the Asia-Pacific (APAC) region. You will work closely with Global Operations under the direct supervision of the Vice President Marketing & Operations-APAC to transform service operations for delivering best-in-class performance. • *Role Overview:** Your primary focus will be on three key objectives: - Developing a competent and skilled team in the industry. - Implementing industry-leading standards in Service Operations. - Collaborating strategically with Marketing and Sales teams to drive profitable growth. • *Key Responsibilities:** - Partner with divisional and local leadership to identify strategic priorities and develop actionable plans. - Accelerate the certification process of service technicians at TL1 and TL2 levels. - Assess and define future competency and skill requirements aligning with emerging technologies. - Lead rotation and exchange programs to facilitate knowledge transfer and implement best practices. - Support comprehensive training initiatives and talent attraction efforts. - Establish and nurture a network of internal experts across APAC. - Drive communication of best practices, policies, and procedures for continuous improvement. - Standardize certification and quality assurance processes for service agreements and workshop operations. - Champion Lean principles implementation in workshops and service agreements. • *Qualifications Required:** - Hold an engineering degree or equivalent extensive experience. - Bring at least 15 years of progressive experience in operations. - Demonstrate fluency in English; proficiency in a second language is advantageous. - Exhibit strong expertise in Service Management Systems. - Possess exceptional communication skills, both written and verbal. - Display advanced analytical and reasoning skills. - Adaptability and cultural sensitivity to effectively work across varied countries and teams within APAC. The dynamic work environment at Epiroc offers opportunities for professional growth, cross-regional collaboration, and making a measurable impact. As part of a collaborative culture that values innovation and continuous learning, you will play a key role in upgrading service operations to be among the best in the industry. Join