Out of Hours Customer Care Team Leader

What will you deliver?The Helpdesk Team Leader is responsible for the daily running of the Helpdesk through the effective management of resources by receiving and processing phone calls and e-mails directly from Clients Responsible for ensuring that there are adequate resources in place to effectively receive, process and manage all calls/e-mails in line with the contract Performance Standards The Out of hours Team Leader will form part of the Planning and Helpdesk Function, ensuring duties are carried out in accordance with customer and company requirements They will take and handle customer requests and enquiries within recognised safe systems and in accordance with all aspects of health and safety legislation They will participate in a team approach to the allocation of duties under the management of the Lead Planner and Supervisor, supporting and working effectively with colleagues to provide good working relationships within the service They must be effective in in communication and have the ability to deal with internal and external customers on all levels Logging and processing of orders onto the Castleton Business Management System or client specific data base Close liaison and communication with the operations team, informing them of issues and risks as and when they arise Ensuring that adequate records including, job notes and photographs are duly recorded in relation to No Access, and Tenant & Third-Party Damage and they are placed on Castleton BMSTo be available 1 week in 3 for duty Escalations - AND COVERING HOLIDAYS AND SICKNESSWho are we?Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010. At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work. You'll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.