Patient Support & Operations Executive (International Customers)

We are a global healthcare company helping patients worldwide access affordable medicines. We are looking for a Patient Support & Operations Executive (Customer Success) to manage customer communication and online patient communities. This is a full-time, office-based role in Agra. Key Responsibilities 1. Customer Support & Lead Management Reply to international patient queries via email in a timely and polite manner Follow up with patients for pending information or documents Maintain and update leads in CRM (Zoho) Request feedback and reviews from delivered customers 2. Customer Reviews Management Invite customers to join Facebook support groups Encourate patients to share their feedback and build a positive relationship Encourage patients to share reviews and experience 3. Newsletter Support Help organize common patient questions for newsletters Monitor monthly newsletter distribution 4. Website Support (Occasional) Update and upload products on Shopify using a provided format (training will be given) 5. Send introductory emails or LinkedIn messages to doctors and healthcare professionals. Required Skills & Profile Good written English communication Comfortable using email, CRM systems, and basic online tools. Basic computer skills (Google Sheets / Excel) Patient, polite, and empathetic nature Organized and responsible Prior experience in any CRM (like Zoho) Preferred Background (Not Mandatory) Experience in healthcare / hospital / pharmacy / customer support Graduates in BBA / B.Pharma preferred What We Offer Stable full-time role Training and clear processes Friendly work environment Opportunity to grow in healthcare operations Please apply only if you are comfortable working in an office in Agra and handling patient communication.