Senior Security Engineer

By contacting us you agree with the storage and handling of your data by this website. Location Sanpada Office - on site/ Navi Mumbai Experience 3–5 years Send Your CV To careers@eventussecurity.com Job Description Job Title: 24/7 Office Support Team Member – Trend Micro Product Support - SR. Security Engineer. Location: Sanpada Office - on site/ Navi Mumbai Department: Customer Success Job Type: Full-Time (Shift-Based, 24/7 Coverage) Key Responsibilities: • Provide Tier 1 and Tier 2 technical support for Trend Micro products, including but not limited to: • Trend Micro Apex One and Vision One. • Deep Security and Vision One Pro. • Cloud App Security and Email Security for Exchange. • DDI/DDAN/Tipping Point/SMS/DDEI Appliance. • Monitor and respond to customer inquiries via phone, email, and live chat in a timely and professional manner. • Troubleshoot and resolve issues related to installation, configuration, malware removal, and system performance. • Escalate complex issues to Tier 3 or engineering teams as necessary, providing detailed logs and documentation. • Maintain accurate and detailed records of support interactions in the ticketing system (e.g., Zendesk, ServiceNow, Salesforce). • Follow incident management and escalation procedures to ensure SLAs and KPIs are met. • Work in rotating shifts to ensure 24/7 coverage, including weekends and holidays. • Stay up to date with product updates, patches, and emerging security threats. • Collaborate with internal departments (engineering, QA, product teams) to resolve issues and improve customer experience. Requirements: • Experience: 3–5 years in a technical support or helpdesk role, preferably supporting antivirus or cybersecurity software. Technical Skills: • Solid understanding of endpoint protection, firewalls, and malware analysis. • Familiarity with Trend Micro products is highly desirable. • Knowledge of Windows, macOS, and server environments. • Basic understanding of networking concepts (TCP/IP, DNS, VPNs). • Hands-on Trend Micro product knowledge • Certifications (preferred): • Trend Micro Certified Professional (TMCP) or other relevant certifications. • CompTIA Security+, Network+, or equivalent. Soft Skills: • Excellent communication skills (verbal and written). • Strong problem-solving and critical thinking abilities. • Ability to work independently in a fast-paced, high-pressure environment. • Customer-focused attitude with a sense of urgency and ownership. Apply Now Location Sanpada Office - on site/ Navi Mumbai Experience 3–5 years Send Your CV To careers@eventussecurity.com