Customer Care Manager

1. Customer Service Operations • Manage daily customer service operations. • Ensure quick and effective resolution of customer complaints and inquiries. • Maintain high standards of customer support and service quality. 2. Team Management • Lead and supervise customer service executives and support staff. • Provide training, coaching, and performance evaluation. • Set team targets and KPIs. 3. Customer Satisfaction • Monitor customer feedback and satisfaction scores (CSI / NPS). • Handle critical customer escalations. • Implement strategies to improve the overall customer experience. 4. Process Improvement • Develop and improve customer service processes and policies. • Identify areas to reduce response time and improve service efficiency. 5. Reporting & Analysis • Prepare customer service performance reports. • Analyze complaints, service trends, and improvement areas. • Present reports to senior management. 6. Coordination • Work closely with sales, service, technical, and operations teams. • Ensure customer issues are resolved across departments. Required Skills • Strong communication and problem-solving skills • Leadership and team management ability • Customer relationship management • Conflict resolution and decision making • Knowledge of CRM systems Job Types: Full-time, Permanent, Volunteer Pay: Up to ₹35,000.00 per month Benefits: • Health insurance • Leave encashment • Paid sick time • Provident Fund Experience: • Automotive service: 5 years (Preferred) Work Location: In person