Business Analyst - PEO-PIPE

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions. At FactSet, our values are the foundation of everything we do. They express how we act and operate , serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations. Your Team's Impact FactSet’s Content Development group develops proprietary content critical to supporting the data needs of our clients. To meet an increase in demand for Capital Markets Transactions content, FactSet is currently seeking to add a Business Analyst to the Public Equity Offerings and Private Placements (PIPEs) Content Collection team. Join the “PEO-PIPE” team to support and strengthen our collection effort by enhancing our collection tools and processes, improving our data quality, expanding our coverage, and supporting our clients and internal stakeholders. Your contributions will have a direct impact on our product offering including FactSet Workstation reports, data feeds, and APIs. You will have the opportunity to collaborate with teammates in Hyderabad, Manila, Norwalk, and New York. This is a hybrid role, three days in-office, with flexibility. What You'll Do • Be a subject matter expert on PEO-PIPE content. You’ll have an expert level understanding of our collection methodologies, workflows, and processes • Implement new features and enhancements in our collection tools and processes. You will participate in the entire development cycle: generating ideas, documenting specifications, supporting development, testing, and collecting feedback • Resolve questions and issues reported by clients and internal stakeholders • Create and maintain documentation of our methodologies and processes • Ensure timely coverage as well as expand coverage to new markets • Provide support to the collection teams • Support Genesys WFT and Test Manager tools ensuring smooth workflow execution • Manage QC on QC checks, conduct calibration sessions, and deliver PKT and refresher training to ensure alignment in quality expectations, consistent scoring, and continuous skill improvement across the team What We're Looking For Required Skills • Experience with PEO-PIPE content set • Knowledge of Workflow Tool and Collection App • Strong verbal and written communication skills • Proficient in MS Word and MS Excel • Excellent work ethic and ability to work both independently and cooperatively • Strong analytical skills to identify issues, perform root cause analysis, and provide data driven recommendations for process improvement • Good interpersonal skills with proven ability to manage clients and stakeholders effectively • Flexible and adaptable as per the business requirements Desired Skills • Basic query skills with SQL or the desire to learn • Basic knowledge of FactSet Workstation What's In It For You At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means: • The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up. • Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days. • Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives. • A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions. • Career progression planning with dedicated time each month for learning and development. • Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging. Salary is just one component of our compensation package and is based on several factors including but not limited to education, work experience, and certifications. Company Overview: FactSet ( NYSE:FDS | NASDAQ:FDS ) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees’ Choice Award winner. Learn more at www.factset.com and follow us on X and LinkedIn . At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law.