DC Relationship Coordinator

As the DC Relationship Coordinator, you will play a crucial role as the primary point of contact for families post-enrollment, ensuring their overall satisfaction and building strong relationships within the community. Your responsibilities will include: - **Program Enrollment**: You will guide parents through the program details, expectations, scheduling, and address any queries they may have. You will collaborate with the Facilitator to confirm plans and schedules. - **Grievance Management**: You will be responsible for handling grievances and escalations from clients. By understanding their concerns, investigating issues, and working with clinicians and the Business Head, you will ensure timely resolutions. - **Relationship Building**: You will engage with parents during high-traffic times, gather feedback, and share it with clinicians for program improvement. Your presence will contribute to a welcoming environment and enhance client satisfaction. - **Program Adjustments**: Sharing feedback with clinicians and making necessary program adjustments based on client input will be part of your role. - **Proactive Outreach**: You will proactively reach out to families who may be disengaged or have not booked sessions recently, aiming to address concerns before they escalate. - **Community Building**: Organizing parent support groups and meet-ups within the center will be essential for fostering a sense of community among families. - **DC Centre Experience**: You will be responsible for maintaining a sensory-friendly, clean, and welcoming environment within the center. You will also flag any maintenance or upgrade needs to the appropriate stakeholders. Qualifications required for this role include: - **Education**: Bachelor's degree in Psychology, Counseling, or Social Work. - **Experience**: 3-5 years in a client-facing role such as customer service management, patient relations, parent liaison, or hospitality. Key Skills needed for success in this role: - **Empathy & Active Listening**: Ability to listen without judgment and make parents feel understood. - **Conflict Resolution**: Skilled in de-escalating tense situations and turning negatives into positives. - **Interpersonal Presence**: Warm, approachable, and energetic personality to build rapport with parents. - **Observation Skills**: Ability to pick up on non-verbal cues and assess the mood of waiting parents. - **Community Building**: Creativity to organize events that strengthen the sense of community. - **Advocacy**: Articulate parent feedback constructively to support child outcomes. The benefits offered for this position include cell phone reimbursement, health insurance, paid time off, and provident fund. The work location is in person. If you need more information about the company, please let me know. As the DC Relationship Coordinator, you will play a crucial role as the primary point of contact for families post-enrollment, ensuring their overall satisfaction and building strong relationships within the community. Your responsibilities will include: - **Program Enrollment**: You will guide parents through the program details, expectations, scheduling, and address any queries they may have. You will collaborate with the Facilitator to confirm plans and schedules. - **Grievance Management**: You will be responsible for handling grievances and escalations from clients. By understanding their concerns, investigating issues, and working with clinicians and the Business Head, you will ensure timely resolutions. - **Relationship Building**: You will engage with parents during high-traffic times, gather feedback, and share it with clinicians for program improvement. Your presence will contribute to a welcoming environment and enhance client satisfaction. - **Program Adjustments**: Sharing feedback with clinicians and making necessary program adjustments based on client input will be part of your role. - **Proactive Outreach**: You will proactively reach out to families who may be disengaged or have not booked sessions recently, aiming to address concerns before they escalate. - **Community Building**: Organizing parent support groups and meet-ups within the center will be essential for fostering a sense of community among families. - **DC Centre Experience**: You will be responsible for maintaining a sensory-friendly, clean, and welcoming environment within the center. You will also flag any maintenance or upgrade needs to the appropriate stakeholders. Qualifications required for this role include: - **Education**: Bachelor's degree in Psychology, Counseling, or Social Work. - **Experience**: 3-5 years in a client-facing role such as customer service management, patient relations, parent liaison, or hospitality. Key Skills needed for success in this role: - **Empathy & Active Listening**: Ability to listen without judgment and make parents feel understood. - **Conflict Resolution**: Skilled in de-escalating tense situations an