Associate Product Manager – Payments

About the Company FirstCry is Asia's largest omnichannel platform for baby & kids products, and our Middle East division is scaling rapidly across UAE & KSA. About the Role We are looking for a high-energy Associate Product Manager – Payments who can optimize checkout performance, improve payment success rates in a multi-currency environment, and leverage AI to enhance product delivery. This role sits at the intersection of Payments, Data, and Customer Experience. Responsibilities • Own the roadmap for payment modules (ideation to launch) • Create PRDs, user stories & wireframes • Analyze transaction failures, bin-level performance & gateway latencies • Drive payment Success Rate (SR) optimization • Partner with Business, Operations & Engineering teams • Lead QA & UAT cycles for seamless releases • Conduct deep research on ME payment trends (BNPL, COD, digital wallets) • Use AI tools to improve documentation, testing & insights Qualifications • B.E./B.Tech (CS preferred) • MBA from Tier 1 / Tier 2 institute (preferred) Required Skills • 1–3 years in Product Management (Fintech / E-commerce / Payments preferred) • Strong understanding of Payment Gateways & API integrations • Knowledge of card-bin analysis & multi-currency checkout flows • Hands-on with Google Analytics 4, SQL, Tableau/PowerBI/Looker • Experience with Figma/Miro/Balsamiq • Strong communication & stakeholder management skills • Self-driven, analytical & customer-obsessed mindset Preferred Skills • Experience in diverse payment ecosystems such as: • * Mada • Apple Pay • STC Pay • Directly impact the growth of a fast-scaling international e-commerce business in the GCC region. Equal Opportunity Statement We are committed to diversity and inclusivity. Interested candidates can e-mail directly to