Claims Administrator - Insurance - Remote

Company Details Upcover is an Australia-based insurtech transforming the way small businesses, startups, and freelancers secure insurance. By leveraging modern technology and deep partnerships with leading carriers, Upcover provides instant quotes, transparent pricing, and coverage tailored to unique professional needs. Its platform reduces the time, cost, and friction of insurance, helping businesses stay protected while focusing on growth. As a Claims Specialist , you'll play a critical role in delivering a seamless, empathetic, and efficient claims experience for our customers. You'll work closely with customers, insurers, underwriters, and internal teams to manage claims end-to-end — from first notification through resolution. Manage insurance claims from First Notice of Loss (FNOL) to final resolution Act as the primary point of contact for customers during the claims journey Review claim documentation for completeness, accuracy, and policy coverage Clearly explain claim outcomes, timelines, and next steps to customers Track claim progress and ensure timely follow-ups and closures Maintain accurate records in internal systems and CRM tools Adhere to compliance, regulatory, and insurer-specific guidelines Fully remote Ability to manage multiple claims and priorities simultaneously Comfort working with digital tools, dashboards, and documentation Experience Guidelines (Flexible) • Experience handling insurance claims (health, motor, commercial, or B2B preferred) • Comfortable managing claims end-to-end with minimal supervision • Strong claims expertise with exposure to complex cases • Experience working with insurers, TPAs, or underwriting teams • Experience with Australian insurance is a plus, but not mandatory — we'll train you.