Onboarding Specialist / Customer Success Specialist

Potential Job Responsibilities • Improve and streamline the onboarding process to enhance client experience • Identify inefficiencies and improve current SOPs to close operational gaps • Conduct weekly monitoring of onboarding to go-live progress • Streamline AM business decks and presentation materials • Prepare data reporting for HoAM (weekly volumes and revenue tracking) • Coordinate training workshops for AMs with other departments; gather workshop ideas and identify AM weak points and skill gaps that need strengthening • Monitor and improve AM workflow efficiencies • Ensure all client contracts are valid, with LSA signed and updated • Conduct regular account hygiene checks, including monitoring outstanding client dues • Oversee invoice approvals and send weekly reminders • Regularly monitor lost/ghost clients with outstanding dues or accounts requiring disposal (weekly) • Monitor open WOs on a weekly basis • Monitor outstanding dues and Aging AR regularly This candidate will play a crucial role in enhancing customer satisfaction by streamlining the client onboarding process and identifying workflow gaps to improve overall AM team efficiency. The role will also provide support to the HoAM on ad hoc or special projects related to the AM team. Candidate Requirements • Prior experience in logistics, supply chain, freight forwarding, or e-commerce fulfillment is required • Strong understanding of operational workflows and client onboarding processes • Experience working with cross-functional teams (Operations, Finance, Sales, etc.) • Strong analytical skills with experience in reporting and data monitoring • Detail-oriented with strong follow-through and process improvement mindset • Excellent communication and coordination skills • Ability to work independently in a fast-paced, remote environment Here’s What We’ve Got for You • A lively and exciting work environment with plenty of challenges to keep you engaged • A strong focus on personal and professional growth — we’ll support you every step of the way • A diverse, global team that values inclusion and collaboration • The opportunity to make a real impact from day one in a fast-growing international company • Work From Home: Enjoy the convenience of eliminating daily commutes while maintaining productivity in a remote setup. • Flexible Working Hours: We recognize that everyone thrives differently and offer flexible hours to help you balance personal and professional commitments. • Remote Work: Work from home or from any location that suits you best. At our company, we believe that a supportive and inclusive environment — combined with remote work and flexibility — creates a fulfilling and balanced professional life. You’ll take on meaningful challenges, grow both personally and professionally, and collaborate with talented individuals from around the world. Job Type: Full-time Pay: ₹60,000.00 - ₹65,000.00 per month Benefits: • Work from home Work Location: Remote