Information Technology Executive

Job Description Role Summary Execute daily IT operations, user support, and broadcast setups with precision. Research before escalation, follow SOPs, and maintain detailed documentation. Key Responsibilities Handle first-line support for systems, network, and user issues. Build and configure PCs; verify licenses and installations. Support studio operations: vMix input setup, NDI source checks, teleprompter, and lighting readiness. Manage NAS data transfers and backups. Perform preventive maintenance and log updates in ERP. Use AI tools to assist troubleshooting, documentation, and process automation responsibly. Job Requirement Required Skills Windows administration and networking fundamentals. Familiarity with Fortinet basics and broadcast tools (vMix/NDI). Strong research skills using AI and technical resources. Documentation accuracy and ERP workflow adherence. Experience 1–3 years in IT or production support. Key Performance Indicators Ticket SLA ≥ 95 % First-contact resolution ≥ 70 % Documentation/SOP score ≥ 90 % Escalation accuracy ≥ 95 %