Customer Service Representative

We’re currently seeking a skilled customer support executive to help us provide top-notch service to our customers. Your daily responsibilities will include addressing customer inquiries and resolving issues. You will be at the forefront of ensuring that our customers have a positive experience and their concerns are handled promptly. If you are a customer-oriented professional, passionate about providing outstanding customer support, we encourage you to apply for this position. Candidates with exceptional problem-solving and communication skills will be preferred. We offer a competitive salary, a collaborative work environment, opportunities for professional growth and comprehensive employee benefits. Objectives of this role • Providing accurate information about products or services and guiding customers in making informed decisions. • Resolving customer issues and concerns efficiently, ensuring high customer satisfaction. • Maintaining a deep understanding of our products, services and policies to address customer concerns effectively. • Responding to customer inquiries accurately and on time, through various channels, including phone, email and chat. • Escalating complex issues to higher authorities when necessary and following up on resolutions. • Maintaining detailed and accurate records of customer interactions and inquiries. Your tasks: • Provide step-by-step guidance to customers to resolve issues or navigate products or services. • Respond to customer inquiries through various communication channels, including phone, email and live chat. • Address customer feedback and concerns with empathy and professionalism. • Collaborate with cross-functional teams to ensure timely resolution of issues. • Handle a high volume of customer contacts while maintaining quality service. • Identify common customer issues and suggest improvements to enhance the customer experience. • Keep accurate records of customer interactions using our customer support software. • Contribute to the development of customer support materials and resources at the firm. Job Type: Full-time Pay: ₹19,670.00 - ₹29,760.00 per month Benefits: • Food provided • Health insurance • Leave encashment • Paid time off • Provident Fund Work Location: In person