Head of Learning and Development

Job Description: Head - Learning & Development Location: Mumbai Role Overview Lead L&D strategy for Foodlink F&B across luxury restaurants/banquets, building capabilities in upmarket chains and 5* hotel standards. Key Responsibilities Design/implement training programs for F&B service, ops leadership, compliance, and soft skills. Assess needs, create blended learning (classroom/digital/gamification) aligned with business goals. Partner with ops/F&B heads for onboarding, upskilling, and performance improvement. Measure ROI via metrics (engagement, retention); manage L&D budget/team. Drive culture of excellence in hospitality service/behavioral training. Requirements 15-20 years hospitality L&D (upmarket restaurant chains + 5* hotels). Proven strategy design/delivery; Mumbai-based preferred. Expertise in F&B training, leadership dev, digital tools.