Customer Service Associate Utility Inbound Support Kolkata (Remote)

Customer Service Associate Utility Inbound Support Kolkata | Fusion BPO Services | India Looking for jobs in Kolkata in customer service or call center inbound support jobs in Kolkata with flexible opportunities? Fusion CX is hiring Customer Service Associates – Inbound Support for a high-volume process. This role is ideal for candidates exploring BPO jobs in Kolkata, customer service roles for freshers, or professionals looking to gain hands-on experience in a structured call center environment. If you have strong communication skills in Bengali, Hindi, and English and basic computer knowledge, this opportunity offers a great way to build your career in customer service. Job Description: About the Role As an inbound Customer Service Associate, you will handle inbound customer interactions and provide support by resolving queries, offering accurate information, and ensuring a smooth customer experience. This role offers an opportunity to work in a fast-paced environment while developing communication, problem-solving, and customer handling skills. Key Responsibilities Handle inbound calls and assist customers with queries and service requests Provide accurate information and resolve customer concerns efficiently Maintain a professional and courteous communication style Record customer interactions and update systems accurately Follow defined processes, quality standards, and compliance guidelines Meet performance metrics, including call quality and customer satisfaction Job Requirements: Qualifications & Eligibility Education: Graduate or currently pursuing graduation Basic knowledge of MS Excel and computer applications Language Requirements Proficiency in Bengali, Hindi, and English Key Skills Good communication and interpersonal skills Ability to handle customer interactions confidently Basic computer and typing skills Ability to work in a fast-paced environment Willingness to work rotational shifts Work Details Location: Kolkata, West Bengal, India Work Mode: Work From Office (WFO) Shift: 24×7 Rotational Shift Engagement Type: Project-based / Fixed-term Week Off: Rotational Why Join Fusion CX? If you are exploring call center inbound support jobs in Kolkata, call center jobs for freshers, or BPO jobs in Kolkata, Fusion CX offers: A structured and supportive work environment Opportunity to gain real-time customer service experience Exposure to a fast-paced operations environment A collaborative and growth-focused workplace Start your journey with one of the growing BPO companies hiring in Kolkata and build your experience in customer service. Apply now!