Customer Care(Ticketing Agent) (Nandanam)

**9344655122** - Address customer queries regarding travel arrangements such as flight bookings, accommodations, and tour packages. - Handle customer grievances with professionalism and empathy, striving for swift resolution. - Guide customers through our website, aiding in bookings and reservation management. - Post sale queries like Refund, Re-issue, Void, cancellation & Voucher generation - Maintain meticulous customer records within our CRM system. - Stay abreast of product and policy updates to furnish accurate information. - Achieve or surpass performance benchmarks for customer satisfaction and issue resolution. - Engage in ongoing training and coaching sessions to enhance service proficiency. • *Requirements**: - Bachelor's degree or equivalent experience. - Minimum 2 years in customer service, travel industry experience is must. - Exceptional communication skills for effective interaction. - Strong problem-solving aptitude, prioritizing prompt resolution. - Familiarity with GDS systems like Travelport, Amadeus, and Sabre is a must. - Ability to manage multiple tasks in a dynamic environment. - Adaptable working in shift’s, including evenings, weekends, and holidays. - Capacity to work autonomously or collaboratively. - Understanding of B2B, B2C, and corporate tools online is advantageous. • *Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month • *Benefits**: - Provident Fund Schedule: - Night shift - Rotational shift Supplemental pay types: - Performance bonus Work Location: In person • *Speak with the employer** +91 9884972724