Branch Manager

Job Summary: The Branch Manager is responsible for the overall success and operational efficiency of a branch location. This includes leading and developing a high-performing team, driving sales and business development initiatives, ensuring exceptional customer service, managing branch operations, and maintaining compliance with all regulatory requirements. The ideal candidate will be a dynamic leader with a strong focus on achieving financial targets, fostering a positive work environment, and building lasting customer relationships. Key Responsibilities: • Develop and implement strategies to achieve branch sales goals, including deposit growth, loan origination, and cross-selling of financial products. • Lead, coach, and motivate a team of branch employees, setting clear performance expectations, conducting regular performance reviews, and fostering professional development. • Ensure the delivery of outstanding customer service, addressing client inquiries and resolving issues promptly and effectively to maintain high satisfaction levels. • Oversee daily branch operations, including cash management, transaction processing, and adherence to security protocols and internal policies. • Monitor and manage the branch's financial performance, including budgeting, expense control, and profitability analysis. • Identify and mitigate operational risks, ensuring compliance with all banking regulations, internal policies, and audit requirements. • Actively participate in community events and local business development activities to build brand awareness and generate new business opportunities. • Conduct regular staff meetings to communicate company updates, sales goals, and operational changes. • Handle escalated customer complaints and complex service issues, ensuring satisfactory resolution. • Prepare and submit various reports related to branch performance, sales activities, and operational metrics.