Desktop Support Specialist

We are looking for a Desktop Support Specialist to join our team and work with a leading banking institution to ensure seamless IT operations. Location: Bengaluru / Chennai Experience: 4+ years in IT Operations (3+ years in banking preferred) Availability: Immediate joiners preferred Role Responsibilities As a Desktop Support Specialist, you will: • Provide technical support for devices and platforms such as Windows 10, Mac OS, iOS, Android, Microsoft Surface, and more • Troubleshoot and resolve hardware, software, and network issues • Collaborate with internal teams and vendors to ensure seamless IT operations • Manage and resolve tickets while adhering to SLAs and maintaining proper documentation • Contribute to process automation and continuous improvement initiatives • Required Qualifications* • Education: • Bachelor's degree in IT or equivalent work experience is essential • Experience: • 4+ years of IT operations experience in large-scale environments users) • At least 3 years of experience supporting IT operations within the banking sector • Technical Skills: • Expertise in end-user technologies, including troubleshooting complex hardware/software issues • Strong understanding of Avaya, Polycom, mobile devices (iOS/Android), and ITIL practices • Knowledge of IT service tools and processes to drive operational excellence • Behavioral Competencies: • Strong analytical thinking, problem-solving, and customer-oriented mindset • Ability to work under pressure and manage complex tasks effectively • Why Join Us?* This role offers: • A chance to work with a leading banking institution in a dynamic, fast-paced environment • Opportunities for professional growth and learning in IT operations and support • A collaborative and innovative workplace focused on excellence and customer satisfaction