Operations Manager North (Only Females)

Job description Job Description: Operations Manager - North location: Gurgaon, (with 7-10 days of travel every month to northern cities like Delhi, Gurgaon, Chandigarh) Experience: 4+ Years Employment Type: Full-Time Industry: Retail / Experiential Workshops Role & responsibilities 1. Multi-Studio & Event Operations • Lead daily operations across existing and upcoming studio locations. • Ensure consistent execution of workshops, events, and customer experiences across all formats. • Monitor adherence to operational SOPs, safety protocols, and brand quality benchmarks. 2. Team Leadership & Training • Recruit, train, and manage a cross-location team of Store Managers, Executives, and freelance facilitators. • Build team culture focused on accountability, hospitality, and creative excellence. • Conduct regular team reviews, performance tracking, and mentorship programs. 3. Expansion Planning & Execution • Work with founders to roll out new studios, pop-up formats, and city-based events. • Develop scalable playbooks and workflows for opening new locations. Handle vendor, staffing, logistics, and compliance for launches. 4. Inventory, Budget & Cost Control • Oversee inventory procurement, forecasting, and usage efficiency. • Monitor expenses and implement cost-control measures across operations. • Collaborate with finance and procurement teams for budgeting and vendor management. 5. Customer Experience & Service Recovery • Set service standards and resolve high-priority customer escalations. Use customer feedback and data to improve the in-studio and workshop experience. • Implement mechanisms for real-time feedback, ratings, and recovery loops. 6. Reporting & Strategic Alignment Generate and present studio-wise performance reports, staff KPIs, and operational insights to leadership. • Coordinate with marketing, product, and design teams to ensure alignment with overall business goals. • Lead quarterly planning and execution cycles for operations. Preferred candidate profile • 4+ years of experience in operations, retail/hospitality management, or experience-led brands. • Proven ability to lead multi-location operations with cross-functional teams. • Strong organizational, analytical, and communication skills. • Customer-first mindset with a love for hands-on, creative experiences. Willingness to travel across cities for audits, events, or launches. Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: • Health insurance Work Location: In person