Manager Administration Student Affairs

Position Overview: The Manager of Administration and Student Affairs will oversee the day-to-day operations of the administrative and student services functions within GIM. This position plays a pivotal role in creating a supportive and efficient environment for students, faculty, and staff. The Manager will ensure smooth operations in student engagement, student well-being, and other administrative tasks related to academic and co-curricular programs Key Responsibility Areas (KRAs) KRA Key Activities Administration and Operations Management • Oversee daily administrative operations, including scheduling, office management, and document processing. • Manage student records, academic transcripts, and enrollment databases in compliance with regulations. • Ensure students have access to all necessary administrative services (e.g., ID cards, accommodation requests, library access). • Coordinate administrative support for faculty, staff, and academic programs. • Maintain proper management of student-related data in student management systems. Student Affairs and Services • Act as a point of contact for students, responding to academic and non-academic inquiries. • Provide support and guidance to students on program requirements, academic concerns, and extracurricular activities. • Organize and lead new student orientation programs to ensure smooth transitions into the academic environment. • Coordinate student engagement initiatives such as clubs, events, and leadership programs. • Resolve student grievances and provide solutions to academic or personal concerns. Event and Program Coordination • Plan, coordinate, and execute student-focused events, such as career fairs, networking events, and academic workshops. • Collaborate with faculty and external partners to organize conferences, lectures, and professional development initiatives. • Facilitate workshops, seminars, and social events that enhance the student experience. Communication and Reporting • Prepare and distribute internal communications related to student affairs, events, academic deadlines, and policy changes. • Track and report on student engagement and satisfaction, providing actionable insights to senior management. • Maintain and update student handbooks, newsletters, and other key student resources. Policy Development and Compliance • Ensure adherence to institutional policies and legal requirements related to student affairs. • Support the development, review, and updating of the student code of conduct, academic policies, and procedural documentation. • Ensure compliance with institutional regulations, ensuring data security and confidentiality in all student affairs Qualifications and Competencies Category Details Educational Qualification A Master's degree preferably in in Education Administration, Management, or a related field. Experience 5+ in student affairs, administration, or academic services, with at least 2 years in a leadership or managerial role Skills • Strong knowledge of student services, higher education administration, and management systems • Excellent interpersonal and communication skills, with the ability to interact effectively with students, faculty, and staff • Strong organizational and problem-solving skills, with the ability to handle multiple tasks and meet deadlines. • Demonstrated ability to manage confidential and sensitive student information Key Performance Indicators (KPIs) No. KPI Category Indicators • Student Satisfaction Rate • Achieve a student satisfaction rate of at least 90% in feedback surveys related to services and support. 2.Administrative Efficiency • Reduce processing time for administrative requests by 10% year-over-year and resolve inquiries within 48 hours. 3.Event Participation and Satisfaction Ensure at least 80% student attendance at major events and attain an 85% satisfaction rate in post-event surveys. 4.Compliance and Data Security Maintain 100% compliance with institutional policies and legal requirements, ensuring full adherence to data protection regulation. 5.Student Engagement Growth • Increase student participation in extracurricular activities by 20% annually.